Don’t Miss The Big Picture
Historically, businesses re-actively approached their IT systems. They would buy a computer and only call someone if it was broken.
Computer technology has become very advanced it gives us the chance to perform complicated tasks and communicate with colleagues and potential clients all over the world. We can send an email from our homes, conference call whilst at the beach and sign huge contracts on the train.
When it runs smoothly this increased productivity is amazing, but as soon as it breaks it can send your whole business to a halt. A reactive approach to your IT systems is not a reliable approach to your business issues.
Compare your IT support to car maintenance. If you choose to ignore the warning lights and not bother with servicing until the car breaks down it is going to cause your stress and more money. If you were to take a proactive approach, making sure everything is maintained and given TLC then less stress and savings.
Reactive IT support only deals with specific issues, the initial problem is fixed but there is no further investigation into why it may have happened or how to prevent it in the future. It’s only a matter of time before something else goes wrong. The IT team you hire will have to spend more time troubleshooting before they can identify the issue. If you’re paying by the hour, that’s a lot of wasted money.
Proactive IT support is all about prevention. It helps keep your business running, proactive IT teams stop problems before they happen. They perform regular checks and constantly monitor systems for glitches and security breaches.
You’ll also find the IT team tend to take a holistic approach to IT infrastructures. Looking at the bigger picture, from environment to network to individual work stations means far fewer stumbling blocks.